Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Your order will be shipped via UPS within 5 business days. Exceptions apply - Please allow extra days for both American and/or Canadian national holidays/ weekends. Due to security restrictions we are unable to ship orders to PO Box addresses. Once your order has shipped, you will receive tracking information at the email address you used to purchase your product.
Privacy & Security
Premier Publishing takes online security very seriously. We use a server certificate to enhance your confidence in our identity when you log in or conduct a transaction and we use secure sockets layer (SSL) technology to protect data transmissions. Because we have invested in the latest technology which encrypts the information as it is sent to us, you can be assured that our credit card payment facility is secure. For further privacy information please see the details on our Privacy page.
Returns & Replacements
At Premier Publishing, we understand that sometimes the item you ordered is not exactly what you were looking for. We will gladly exchange, issue a credit or refund your online purchase within 30 days of the ship date. Simply pack your item(s) and return to:
Premier Publishing
1 Beghin Avenue
Winnipeg, MB R2J 3X5
Canada
Please note these return conditions: Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, folding, scratching , etc. will not be refunded or credited. Buyers are responsible for return shipping and insurance costs except in the case of a Premier Publishing error. We strongly suggest obtaining a tracking number. We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met. Questions or concerns about your return? Please send an email to books@premierpublishing.ca with the subject “RETURNS” or give us a call at 1-204-663-9000. Please include your Order ID number with any customer service concerns.
Ordering
To purchase an item, locate your item of choice, then click 'ADD TO CART'. Once you've finished shopping, you can go to the checkout by clicking on the shopping cart icon in the top right corner of your screen. If you do not want to enter all of your details, you can check out as a guest. However, if you choose the 'Register' option, you will be able to use your e-mail address and password to sign in for future visits to our site, eliminating the need to enter your address and personal information again. When you are ready to finalize your order, select 'CONFIRM ORDER'. You will be sent an email confirmation if you have registered your email address.
Payment, Pricing & Promotions
We accept Visa, Mastercard and PayPal. Though all our transactions are processed through PayPal, you do not need a PayPal account to complete transactions. Your credit card must be registered to the account address. We are unable to accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.
Viewing Orders
Once your order has been manufactured and shipped, you will be sent an order tracking email which will allow you to track your order. Please ensure that your registered email address is correct to receive this service.
Updating Account Information
If you have previously registered an account with Premier Publishing, you can login in at any time to see previous orders, current order status and to update your personal profile details (click ‘Edit’). To login please enter the email address and password that you used when you opened your account. If you forget your password, you can retrieve it by clicking the 'Forgot my password' link.